Refund Policy

Last updated: September 1, 2026

The short version

If a pack is unusable, we make it right: we re-render it to fix the problem, or refund the credit — your choice. We'd rather lose a sale than have you run a broken ad.

What counts as unusable

Wrong or garbled text that wasn't in the spec you approved, broken media files, missing formats, a logo or brand color applied incorrectly, or a render that clearly doesn't match the preview you saw. If it looks wrong to you, tell us — we take a generous view.

What isn't covered

Changing your mind about content you approved in the preview (that's what the free edit-and-re-render inside an order is for), and ad performance — we don't guarantee applications or hires, so results are not grounds for a refund.

How to ask

Reply to your delivery email or write to support@hirepromo.co with your order link within 14 days of delivery. Refunds go back through Paddle to your original payment method, usually within 5–10 business days. Unused credits from bundles are refundable pro rata on request.